Last Updated: 16.06.2026
Welcome to POTEMA Rwanda Ltd..
These Terms and Conditions govern your use of our website and the services offered by Potema Rwanda Ltd., located in Kigali,
Rwanda. By accessing this website or requesting our services, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms, please refrain from using our website and services.
Potema Rwanda Ltd.
Kigali, Rwanda
Email: info@potema.rw
Phone: +250 791 702 687
Website: https://potema.rw
We provide professional cleaning services, including but not limited to:
• Residential cleaning
• Commercial cleaning
• Deep cleaning services
• Mattress cleaning and sanitization
• Upholstery cleaning
• Disinfection and hygiene services
• Specialized cleaning solutions
The availability of services may vary depending on location, scheduling, and operational capacity.
Any quotation provided through the website, email, phone, or in person is valid only for the period specified in the quotation.
Prices are subject to change without prior notice unless confirmed in a written quotation.
Additional charges may apply where:
The actual condition of the premises differs significantly from the information provided.
Additional services are requested.
Access limitations increase the scope of work.
Bookings are subject to availability and confirmation by the Company.
Customers are responsible for providing accurate information regarding:
• Location of service
• Scope of cleaning required
• Property access arrangements
• Any special conditions or risks
Failure to provide accurate information may result in rescheduling or additional charges.
Customers agree to:
Provide safe access to the premises.
Inform us of any hazards, fragile items, or special requirements.
Secure valuable items before the scheduled service.
Ensure utilities such as water and electricity are available where necessary.
The Company shall not be responsible for losses resulting from failure to comply with these responsibilities.
Appointments may be cancelled or rescheduled by providing reasonable advance notice.
The Company reserves the right to charge a cancellation fee where appointments are cancelled on short notice or where our personnel have already been dispatched.
We reserve the right to update or modify these Terms and Conditions at any time.
The Company may reschedule services due to operational requirements, weather conditions, safety concerns, or circumstances
beyond our control.
While we take reasonable care in performing our services, the Company shall not be liable for:
• Pre-existing damage
• Normal wear and tear
• Damage resulting from defective, aged, or improperly installed materials
• Indirect, incidental, or consequential losses
To the maximum extent permitted by applicable law, our total liability arising from any service shall not exceed the amount paid by
the customer for the specific service giving rise to the claim.
Any concerns regarding completed services should be reported within 24 hours of service completion.
We will review the complaint and, where appropriate, take reasonable corrective action.
All content on this website, including text, graphics, logos, photographs, designs, trademarks, and other materials, is either the property
of Potema Rwanda Ltd. or used under appropriate license from third parties.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission
from the respective rights holder.
Certain images and visual materials displayed on this website may be licensed from third-party content providers and remain subject
to the intellectual property rights of their respective owners.
Users agree not to:
• Use the website for unlawful purposes.
• Attempt unauthorized access to systems or data.
• Upload malicious software or harmful content.
• Interfere with the website‘s operation.
We reserve the right to restrict access to any user who violates these Terms.
This website may contain links to third-party websites.
We are not responsible for the content, privacy practices, or services of third-party websites.
The information provided on this website is for general informational purposes only.
While we strive to keep information accurate and up to date, we make no warranties regarding completeness, accuracy, reliability,
or suitability.
The Company shall not be liable for delays or failure to perform obligations resulting from circumstances beyond its reasonable control, including:
• Natural disasters
• Government actions
• Labor disputes
• Power outages
• Transportation disruptions
• Public health emergencies
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Rwanda.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Rwanda.
We reserve the right to update or modify these Terms and Conditions at any time.
Changes become effective upon publication on this website.
If you have any questions regarding these Terms and Conditions, please contact:
Potema Rwanda Ltd.
Kigali, Rwanda
Email: info@potema.rw
Phone: +250 791 702 687