Effective Date: 16.06.2026
Potema Rwanda Ltd. („Potema“, „we“, „our“, or „us“) provides professional cleaning, deep cleaning, sanitization, disinfection, mattress cleaning, upholstery cleaning, facility hygiene services, and related services. The scope of each service shall be defined in the relevant quotation, proposal, work order, service agreement, or booking confirmation.
All quotations are based on information provided by the Client. Potema Rwanda Ltd. reserves the right to revise pricing where:
• site conditions differ materially from those described
• The actual scope of work exceeds the information provided
• access restrictions affect service delivery
• additional services are requested
Unless otherwise stated, quotations remain valid for 3 months from the date of issue.
A booking is considered confirmed when:
• written acceptance is received
• a purchase order is issued
• a signed agreement is received, or the Client instructs Potema to proceed with the service
The Client shall:
• provide safe and reasonable access to the premises
• disclose any known hazards
• remove or secure valuables and sensitive items
• provide access to water and electricity where required
• ensure a safe working environment
Potema may suspend or refuse services where safety concerns exist.
If Potema personnel are unable to access the premises at the scheduled time due to circumstances attributable to the Client, Potema reserves the right to charge reasonable waiting time fees or reschedule the service.
Any additional work requested outside the agreed scope may be quoted and charged separately.
Potema is not obligated to perform additional work unless expressly agreed.
Potema will perform services with reasonable skill, care, and professional standards.
However, Potema does not guarantee:
• complete stain removal
• restoration of damaged materials
• removal of permanent discoloration
• elimination of all odors
• outcomes beyond the physical limitations of the treated material
Cleaning results may vary depending on age, condition, contamination level, material type, and prior maintenance.
Potema shall not be responsible for:
• pre-existing damage
• weakened materials
• hidden defects
• poor installation
• deterioration caused by age or wear and tear
Any observed concerns may be documented before service commencement.
Any concerns regarding service quality must be reported within twenty-four (24) hours following completion of the service.
Potema shall be given a reasonable opportunity to inspect and, where appropriate, remedy the issue.
Failure to notify Potema within this period may constitute acceptance of the completed work.
Unless otherwise agreed in writing:
• invoices are payable within seven (7) days of issue
• payments shall be made in the agreed currency
• bank charges remain the responsibility of the Client
Accepted payment methods may include:
• Bank Transfer
• Cash
• Mobile Money
• Other approved payment methods
Potema reserves the right to:
• suspend future services
• withhold reports or documentation
• pursue debt recovery measures
• recover reasonable collection costs permitted by law
One-Time Services
Cancellation by the Client:
• more than 24 hours before service: no charge
• less than 24 hours before service: up to 50% of the quoted amount may be charged
• Same-Day Cancellation
Where Potema personnel have already been dispatched, up to 100% of the agreed service fee may be charged.
Potema shall not be liable for delays or failure to perform services due to circumstances beyond reasonable control, including:
• natural disasters
• extreme weather
• government restrictions
• labor disputes
• transportation disruptions
• power outages
• public health emergencies
To the maximum extent permitted by applicable law:
Potema‘s total liability arising from any claim shall not exceed the amount paid by the Client for the specific service giving rise to the claim.
Potema shall not be liable for:
• indirect losses
• consequential damages
• loss of profit
• business interruption
• reputational loss
Potema reserves the right to suspend work where conditions pose a risk to personnel, clients, occupants, or property.
Both parties shall treat confidential business information received during the course of service delivery as confidential and shall not
disclose such information except where required by law.
Any reports, service documentation, training materials, photographs, or other materials created by Potema Rwanda Ltd. remain the property of Potema Rwanda Ltd. unless otherwise agreed in writing.
These Service Terms and Conditions shall be governed by the laws of Rwanda.
Any dispute arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts of Rwanda.
By accepting a quotation, placing an order, signing a service agreement, issuing a purchase order, or instructing Potema Rwanda Ltd. To commence services, the Client acknowledges that they have read, understood, and accepted these Service Terms and
Conditions.