Last Updated: 16.06.2026
Potema Rwanda LTD. is committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information obtained through our website,
services, and communications.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
Potema Rwanda Ltd.
Kigali, Rwanda
Email: info@potema.rw
Phone: +250 791 702 687
Website: https://potema.rw
We may collect the following types of personal information:
Information You Provide
When you contact us, request a quotation, subscribe to our newsletter, or use our services, we may collect:
• Full Name
• Email Address
• Phone Number
• Company Name
• Address (where applicable)
• Service Request Details
• Messages and Correspondence
• Information Collected Automatically
When you visit our website, we may automatically collect:
• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Time Spent on Pages
• Referring Website Information
We use personal information to:
• Respond to inquiries and requests
• Provide quotations and service information
• Deliver cleaning and related services
• Process bookings and customer communications
• Improve website functionality and user experience
• Send newsletters and promotional communications (where consent has been provided)
• Maintain security and prevent misuse
• Comply with legal and regulatory obligations
If you subscribe to our newsletter, we may use your email address to send:
• Company updates
• Promotions and special offers
• Service announcements
• Educational content and industry news
You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
Newsletter communications may be managed through third-party email marketing providers such as Mailchimp.
When you submit information through our website contact forms, we collect the information you voluntarily provide, including:
Name
Email Address
Phone Number (if provided)
Company Name (if provided)
Message Content
We use this information solely for responding to your inquiry and providing requested services.
Our website may provide a direct link to communicate with us through WhatsApp Business.
When you choose to contact us via WhatsApp, your information will also be subject to WhatsApp‘s privacy practices and policies.
We encourage users to review WhatsApp‘s privacy policy before using the platform.
Our website may use cookies and similar technologies to:
• Ensure website functionality
• Improve user experience
• Analyze website traffic
• Measure website performance
Cookies are small files stored on your device that help us understand how visitors use our website.
You may disable cookies through your browser settings; however, certain website functions may not operate correctly.
We may use Google Analytics to better understand how visitors interact with our website.
Google Analytics may collect information including:
• IP address
• Device information
• Browser information
• Website usage statistics
This information is used solely for analytical purposes and to improve our website and services.
Google may process such information according to its own privacy policies.
Our website may contain links to our social media profiles, including but not limited to:
• Facebook
• Instagram
• LinkedIn
• YouTube
When you visit these platforms, their own privacy policies and data processing practices apply.
We are not responsible for the privacy practices of third-party platforms.
Our website may display content provided by third parties, including:
• YouTube videos
• Google Maps
• Social media content
Such services may collect information about your interaction with the content and may place cookies on your device.
Data collection by these providers is governed by their own privacy policies.
We may operate an online store through WooCommerce.
When purchasing products or services through our website, we may collect:
• Billing Information
• Shipping Information
• Contact Details
• Transaction Information
Payments may be processed by third-party payment providers including:
• Credit Card Processors
• Mobile Money Providers
• Banking Institutions
• Other secure payment gateways
Potema Rwanda does not store full payment card information on its servers.
We do not sell personal information.
We may share information with trusted third parties when necessary to:
• Operate our website
• Process payments
• Send newsletters
• Provide IT and hosting services
• Comply with legal obligations
• Protect our legal rights
All third parties are expected to handle information securely and only for authorized purposes.
Some service providers used by Potema Rwanda may be located outside Rwanda.
As a result, personal information may be processed or stored in countries with different data protection laws.
We take reasonable steps to ensure that such transfers are conducted securely and in accordance with applicable laws.
We retain personal information only for as long as necessary to:
• Provide services
• Fulfill contractual obligations
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized where appropriate.
We implement reasonable technical and organizational measures designed to protect personal information against:
• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Subject to applicable law, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Lodge a complaint with the appropriate regulatory authority
We implement reasonable technical and organizational measures designed to protect personal information against:
• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Requests may be submitted using the contact information provided below.
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that information from a child has been collected unintentionally, we will take appropriate steps to delete it.
We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.
Continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.
If you have any questions regarding this Privacy Policy or our handling of personal information, please contact:
Potema Rwanda Ltd.
Kigali, Rwanda
Email: info@potema.rw
Phone: +250 791 702 687
Website: https://potema.rw